As an ODA Member we are required to have appropriate and effective arrangements in place for dealing with complaints and enquiries.
The ODA provides general information on common enquiries users have about dating services but will not deal directly with individual complaints which are properly the responsibility of member companies.
We are a member of the Online Dating Association (ODA) which was set up to ensure high standards of behaviour by dating service providers serving the UK.
The ODA Code of Practice is binding on members of the Association.
It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.A simple profile photo followed by age, job and education information are all users have to go off of when they rate the potential connection on a scale of one to five.Those who mutually rate each other at a four or higher will get introduced via email.Down can be used for dating as well, but let’s be honest: This app still lives up to its former name. Trint Me allows shy users to initiate the next step behind the veil of their smartphones.The true intentions (“trints”), which can range from “let’s talk” to “coffee” to “romance” to “hookup,” aren’t revealed unless there is a successful match.