Many consumers complained to the BBB about signing up for a free trial but getting funneled into a paid subscription instead. For safety and privacy reasons, avoid sharing your personal e-mail address with anyone you meet over the Internet.
In addition to doing a general Internet search, you can visit this Better Business Bureau site to view a company’s complaint history.
Last year the BBB reported a 73 percent jump in complaints.
“This industry is growing so fast, it’s just phenomenal — and so is the number of complaints,” BBB spokesman Steve Cox said.
Because this can happen so easily, it’s important to clarify the cancellation procedures you join.
Mark your calendar so you’ll be sure not to miss any key cancellation deadlines. Whether you’re considering a local matchmaking company or an online dating service that has a wide reach, do a quick online search of the business in question.