See our article on writing skills for guidance on communicating clearly in writing.Unlike traditional letters, however, it costs no more to send several emails than it does to send just one. Monica (Monica then follows this up with a separate email about the PR department meeting.) information into small, well-organized units to make it easier to digest.A newspaper headline has two functions: it grabs your attention, and it summarizes the article, so that you can decide whether to read it or not.The subject line of your email message should do the same thing.Emoticons can be useful for clarifying your intent, but it's best to use them only with people you know well.Close your message with "Regards," "Yours sincerely," or "All the best," depending on the situation.Your email messages are as much a part of your professional image as the clothes you wear, so it looks bad to send out a message that contains typos.
Whenever possible, deliver bad news if your message has been taken the wrong way.Subject: Revisions For Sales Report Hi Jackie, Thanks for sending that report last week. People often think that emails can be less formal than traditional letters.I read it yesterday, and I feel that Chapter 2 needs more specific information about our sales figures. Also, I wanted to let you know that I've scheduled a meeting with the PR department for this Friday regarding the new ad campaign. But the messages you send are a reflection of your own professionalism, and inappropriate abbreviations.If you have a very short message to convey, and you can fit the whole thing into the subject line, use "EOM" (End of Message) to let recipients know that they don't need to open the email to get all the information that they need.(Of course, this is only useful if recipients know what "EOM" means.) Emails, like traditional business letters, need to be clear and concise. The body of the email should be direct and informative, and it should contain all pertinent information.