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Read on to learn which must-watch KPIs will be most useful to the development of your live chat team, and how to incorporate them into an ongoing performance plan that will ensure the optimization of your live chat experience.The latest version of live chat benchmark report is based on real world data and with suggestions from customer service experts.«Je n’ai pas peur d’aller devant le juge, car je sais que les accusations portées contre moi sont totalement infondées», a martelé Foukory Ibrahim avant d’indiquer: «Je suis fier de ma gestion de 10 ans à la tête de la Nigelec.

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Key performance indicators, or KPIs, are performance measurements that show how effectively a company is achieving its goals.

Key performance indicators can be used to measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more.

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When was the last time you had a wonderful customer service experience? That’s because great customer support tends to be so rare these days.

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